News Source: paipintextile.com
How High Quality Linen Can Create Lifelong Guest
News Source/Courtesy: paipintextile.com

Courtesy/News Source: paipintextile.com

NATIONAL REPORT—Whether traveling for business or pleasure, every guest wants their hotel to be a comforting home away from home. In fact, studies have demonstrated that customers value room quality regardless of whether they’re staying at a luxury resort, an economy property or somewhere in between. Gallup’s 2014 Hospitality Industry study found that guests would be willing to pay more for improved services such as Internet connectivity, comfortable beds, and quick customer service. The study also found that the quality of a guest’s first stay has a strong impact on their likelihood of booking future stays.

One way to provide a welcoming stay for guests is by supplying high quality linen such as bath towels and bed sheets. If linen carries an odor, or wrinkles, turns grey, is stained or torn, guests may question a property’s overall cleanliness and attentiveness to their needs. It’s important for hotels to set up an effective linen purchase and maintenance program in order to ensure guests enjoy their stay, and want to rebook in the future.

Selecting & Caring for Linen
Poor quality can cause pilling, seam fraying, excessive shrinkage and loop slippage, also known as snagging, and hotel linen to tear after 30 or so wash and dry cycles. A linen purchase and maintenance program is the key to providing guests with linen they’ll love and linen that will last.

Managers should consider the following best practices when purchasing and caring for linen:

1. Know the difference between production and quality specifications. To avoid quality issues, it’s important for laundry managers to understand that buying specifications have more or less been defined by the textile manufacturers and are typically production specifications, not quality specifications. For example, weight per square meter is often looked at as being an important buying parameter. In reality, there is hardly any relation between weight per square meter and the quality of the fabric.

2. Review the initial tensile strength of the fabric. Imagine that a hotel laundry purchases new bed linen with high tensile strength of 60 decaNewton (dN) in the warp direction, but only 35 dN in the weft direction. The result is that the tensile strength of the weft is reduced to below 20 dN after approximately 40 to 50 wash cycles. The bed linen could tear more easily during high speed or final extract or during unloading of the washer extractor when this lower limit of tensile strength has been reached. 

3. Note whether the linen is a blend of different fabrics. Bed linen made from 100 percent cotton is more comfortable compared to polyester/cotton blends. Although polyester/cotton bed linen has a slightly longer lifespan, managers should recognize that guest satisfaction and comfort is more important. Plus, incorporating polyester into the yarns of a woven product makes fatty and oily stain removal slightly more difficult.

4. Keep linen from coming into contact with objects that can cause damage. Tearing can also be the result of linen coming into contact with sharp objects such as bends in the metal plates of a laundry chute, damaged transport trolleys, sharp objects left inside the linen when starting the wash etc.

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News Source: paipintextile.com

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