Job brief

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

Welcome customers upon entrance and confirm reservations

Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from hotel residents

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

Requirements

Proven experience as concierge; experience in customer service or relevant role is an advantage

Proficiency in English; multilingual is strongly preferred

Excellent communication skills

Polite and confident with a great deal of patience

Ability in multitasking and time-management

Aptitude in resolving issues with a customer-focused orientation

High school diploma; degree in hotel management or relevant field will be a plus