Courtesy/News Source: nathosp.com

Delivery Time: The estimated delivery time will be approximately 2-4 business days from time of order.

Shipping Fees:

Additional charges may be assessed based on each individual order. You will be contacted personally with any shipping charge changes that may occur on your order that differ from the calculated shipping at checkout. Reasons for shipping charge changes include, but aren't limited to:

Oversize Shipments - Multiple Pallets
Residential Addresses
International Shipments

Accepting Delivery:

Our ground shipping carrier of choice is FedEx. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:

Note it clearly on the delivery receipt before signing
Do not refuse delivery
Keep your copy of the delivery receipt and contact us within 24 hours at  1-800-526-8224
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging

If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable/good condition.

Mops are returnable if not used or washed. We do not recommend washing cut end mops, as they have a chance to fray and tangle. If you have questions regarding returns or damages to your mops, please contact us at cs@nathosp.com. To view our returns policy, please